Cancellation and refund policy

CONSUMER RIGHTS – CANCELLATION RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically on the website you are using, you accept the preliminary information form and the distance sales agreement.
  2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product. 
  3. Shipping charges will be paid by the buyer. 
  4. Each product purchased shall be delivered to the person and / or organization at the address indicated by the buyer provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, buyer may terminate the contract.
  5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with any documents such as warranty certificate, user manual.
  6. In the event that the purchase of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this. The total price must be refunded to the buyer within 14 days. 

IF THE PRODUCT PURCHASED IS NOT PAID:

If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product shall cease.

SHOPPING WITH UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer shall return the product subject to the contract within 3 days at the seller’s expense. It must be returned to the seller.

IF THE PRODUCT CANNOT BE DELIVERED DURING THE UNDERSTANDING REASONS:

If there are force majeure circumstances beyond which the seller cannot foresee and the product cannot be delivered within the period, the buyer shall be notified. The buyer may request the cancellation of the order, replacement of the product with a similar product or postponement of the delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, it will be refunded in cash within 14 days of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days after this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks. 

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

The buyer shall inspect the goods subject to the contract before receiving them; dented, broken, torn packaging etc. damaged and defective goods should not be received from the cargo company. The delivered goods shall be deemed to be undamaged and intact. Buyer must carefully protect the goods after delivery. If the right of withdrawal is to be used, goods should not be used. Invoice must be returned with the product.

THE RIGHT OF WITHDRAWAL:  

Buyer can use the right of withdrawal from the contract by refusing the goods without any legal and criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the product purchased to him or to the person / organization at the address indicated on the condition that he/she informs the seller through the following contact information.

SELLER’S RIGHT TO NOTICE CONTACT INFORMATION:

COMPANY – HART TASARIM A.Ş.
ADDRESS: KULOĞLU MAH HAYRİYE CAD 3/11 BEYOĞLU İSTANBUL 34433 TURKEY
EMAIL: [email protected]

DURATION OF THE WITHDRAWAL RIGHT:

  1. If the buyer has purchased a service, this 14-day period shall commence on the date of contract signing. The right of withdrawal cannot be used in the service contracts that have started to be executed with the approval of the consumer before the right of withdrawal expires.
  2. Expenses arising from the use of the right of withdrawal belong to the seller.
  3. To exercise the right of withdrawal, the seller shall be notified in writing by registered mail, fax or email within 14 (fourteen) days and the product shall not be used in accordance with the provisions of the products. 

USE OF WITHDRAWAL RIGHT:

  1. The invoice of the product delivered to the 3rd party or the buyer. (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. The invoices issued on behalf of the institutions cannot be completed unless the RETURN INVOICE is issued.) 
  2. The return form and the products to be returned must be delivered complete and undamaged, including box, packaging, and standard accessories, if any.

RETURN CONDITIONS:

  1. The seller is obliged to return the total price and the documents that put the buyer under debt within 10 days from the receipt of the withdrawal notification to the buyer and to receive the return within 20 days.
  2. If there is a decrease in the value of the goods due to a reason caused by the buyer’s defect or if the refund becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of the defect. However, the buyer is not responsible for the changes and deteriorations that occur due to the proper use of the product or product during the right of withdrawal.
  3. If the campaign limit amount is reduced by the seller due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS NOT AVAILABLE FOR WITHDRAWAL:

  1. Underwear, swimwear and bikini bottoms, make-up items, disposable products, goods which are prepared in accordance with the buyer’s request or clearly personal needs and which are not suitable to be returned back, goods that are in danger of rapid deterioration or the possibility of passing expiration date are delivered to the buyer. products that are unsuitable in terms of health and hygiene to be returned if the package is opened by the buyer after being delivered, products which are mixed with other products after delivery and which are not possible to be separated by their nature, goods related to periodical publications such as newspapers and magazines, services or intangible goods delivered to the consumer, as well as audio or video recordings, books, digital content, software programs, data storage and storage devices, computer consumables, packaging. If it is opened by the buyer, it is not possible to return it as per the Regulation. Furthermore, before the expiration of the right of withdrawal, it is not possible to use the right of withdrawal for the services started with the approval of the consumer.
  2. Cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) can be returned unpacked, untested, unspoiled and must not be used.

STATUTORY STATUS AND LEGAL RESULTS

If the buyer defaults in the case of payment by credit card, the buyer accepts, declares and undertakes that he will pay interest under the credit card agreement with the cardholder bank and be liable to the bank. In this case, the relevant bank may apply legal remedies; and the buyer agrees that the buyer will pay the loss and loss incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our TR39 0006 2000 0680 0006 2926 51 (TL) or TR33 0006 2000 0680 0009 0539 61 (Euro) bank accounts. 
  2. With our credit cards through our site, you can take advantage of online single payment for all kinds of credit cards. With your online payments, your credit card will be charged at the end of your order. 

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